Privacy policy

1. Legal framework

This policy is governed by Algerian law, in particular:

• • Law No. 18-07 of 10 June 2018 on the protection of natural persons in the processing of personal data, as amended and supplemented by Law No. 25-11 of 24 July 2025;
• • Law No. 18-05 of 10 May 2018 on electronic commerce;
• • Law No. 09-04 of 5 August 2009 on the prevention and fight against offences related to information and communication technologies.

Although our services are intended for companies and organisations, the data of the natural persons acting on their behalf (managers, employees, contacts) is personal data protected by these laws.

2. Data controller

The data controller is SARL ENRECYCLI, a limited liability company under Algerian law, registered office: 107 bis Boulevard Des Martyrs, Algiers 16000, Algeria.

• • Commercial register (RC) No.: 19B1000871
• • Email: [email protected] — Phone: +213 (0) 770 739 740

3. Personal data we collect

We only collect data that is adequate, relevant and limited to what is necessary for our purposes:

• • Account and identity data: name of the contact person, company or office name, email address, phone number, password (stored in encrypted/hashed form only), logo or profile picture.
• • Company data: commercial register (RC), tax identification (NIF), statistical identification (NIS), article of taxation (AI) and bank details (RIB/RIP) needed for quotes and invoicing.
• • Order and quote data: delivery and billing address, ordered equipment, requested materials, cart content, quote and invoice numbers, messages and notes.
• • Collection service data: pickup address of the collection point, scheduled dates and time slots, photos of bins before and after collection, quantities of collected materials, ratings and feedback.
• • Transporter data (our collection partners): name, email, phone, vehicle type, license plate, collection history.
• • Communication data: consultation requests, scheduled calls, emails and messages exchanged with our teams, newsletter subscription status.
• • Technical data: IP address, connection logs, browser and device type, pages visited and cookies (see section 10).

We do not collect sensitive data (health, religious or political opinions, biometric data, etc.). Photos taken during collections are meant to show bins and materials only; our transporters are instructed not to photograph people.

4. Purposes and legal bases

Each processing operation is based on one of the legal grounds provided by Law 18-07: your consent, the performance of a contract or pre-contractual steps at your request, compliance with a legal obligation, or our legitimate interest, provided it does not override your rights.

• • Creating and managing your account and access to the client area — performance of the contract.
• • Preparing quotes, processing orders, delivering equipment, invoicing and collecting payments — performance of the contract and legal obligations (commercial and tax law).
• • Planning, carrying out and tracing collections, issuing impact reports and recycling certificates — performance of the contract.
• • Answering your consultation requests and questions, managing complaints — pre-contractual steps and legitimate interest.
• • Sending newsletters and commercial offers by email — your prior consent (or, for existing clients, our legitimate interest for similar services), with the possibility to unsubscribe at any time.
• • Producing anonymised statistics on audience and recycling performance — legitimate interest or consent for analytics cookies.
• • Securing the platform, preventing fraud and managing disputes or unpaid invoices — legitimate interest and legal obligations.

We will not use your data for purposes incompatible with those listed above without informing you beforehand and, where required, obtaining your consent.

5. Mandatory or optional data

Our forms indicate which fields are mandatory (marked with an asterisk) and which are optional. If mandatory data is missing, we will not be able to create your account, issue a quote, or carry out the requested service. Optional data only helps us improve the service.

6. Recipients of your data

Your data is accessible only to people who need it to perform their tasks:

• • Authorised Nrecycli staff (sales, operations, billing, support), bound by a confidentiality obligation.
• • Our transporters and collection partners, who receive only what is needed to carry out a collection (address, site contact name and phone number, time slot, materials).
• • Our technical subcontractors (hosting, email delivery, analytics), who act only on our instructions and are contractually bound to guarantee the security and confidentiality of the data.
• • Public authorities (tax administration, judicial authorities, etc.), only when required by law.

We never sell, rent or transfer your personal data to third parties for their own commercial purposes.

7. Hosting and transfers abroad

Our platform and your data are hosted in Algeria, in accordance with Law 18-05 on electronic commerce.

In accordance with Law 18-07, personal data is only transferred to a foreign country with the authorisation of the ANPDP and provided that the country ensures an adequate level of protection. Where some of our tools (for example email or analytics services) involve such a transfer, it is limited to what is strictly necessary and carried out under the safeguards required by law.

8. Retention periods

We keep your data only for as long as necessary for the purposes for which it was collected, then delete or anonymise it:

• • Account data: for the duration of the account, then deleted 12 months after its closure or after 3 years of inactivity.
• • Quotes and consultation requests not followed by a contract: 3 years from our last contact.
• • Contracts, orders, invoices and accounting documents: 10 years, as required by the Algerian Commercial Code.
• • Collection data and photos (traceability): for the duration of the contract, then 3 years.
• • Prospecting data: 3 years from the last contact, or until you unsubscribe.
• • Technical logs and connection data: 1 year, in accordance with Law 09-04.
• • Cookies: see section 10 and our Cookie Policy.

9. Security

We implement appropriate technical and organisational measures to protect your data against loss, alteration, disclosure or unauthorised access: HTTPS encryption, hashed passwords, role-based access with restricted admin rights, access logging, regular backups and confidentiality commitments from staff and subcontractors.

In the event of a personal data breach likely to affect your rights, we will notify the ANPDP and, where required, the persons concerned, within the deadlines set by law.

10. Cookies and audience measurement

We use technical cookies that are strictly necessary for the site to work (session, authentication, language, record of your cookie choices). They do not require your consent.

Audience measurement and analytics cookies are only placed after you accept them in our cookie banner. You can change your choice at any time. We do not use advertising cookies. Cookies are kept for a maximum of 13 months.

For more details, see our Cookie Policy.

11. Commercial prospecting

In accordance with Law 18-07, we do not send commercial communications by email, SMS or automated means to a person who has not given prior consent. Each message contains an unsubscribe link, and you can object at any time, free of charge, by writing to [email protected].

12. Your rights

Under Law 18-07, you have the following rights regarding your personal data:

• • Right to information about the processing of your data (this policy).
• • Right of access: obtain confirmation that your data is processed and a copy of it.
• • Right to rectification, update, erasure or blocking of data that is inaccurate, incomplete or whose processing is unlawful.
• • Right to object, for legitimate reasons, to the processing of your data, and to object at any time, without reason, to commercial prospecting.
• • Right to withdraw your consent at any time, without affecting processing carried out before the withdrawal.

You can exercise these rights free of charge from your client area, by email to [email protected], or by post to the address in section 2. We may ask you for proof of identity. We will reply within the deadlines set by law.

13. Minors

Our services are intended for professionals and are not available to persons under 18. We do not knowingly collect data relating to minors.

14. Right to complain

If you believe that your rights have not been respected, you can lodge a complaint with the National Authority for the Protection of Personal Data (ANPDP) — www.anpdp.dz. We recommend that you contact us first so we can try to resolve your request.

15. Changes to this policy

We may update this policy to reflect changes in our services or in the law. The date of the last update is shown at the top of this page. In case of a substantial change, we will inform you by email or by a notice on the site.